Frequently Asked Questions
Everything you need to know about shopping with 3.1 Phillip Lim.
What is your return policy?
We accept returns on full-price merchandise within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination but generally range from 7-14 business days. Express shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International orders are shipped via DHL or FedEx, and duties and taxes are calculated at checkout for a seamless delivery experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your products authentic?
All products sold on 31philliplim.com are 100% authentic and shipped directly from our warehouse. We take pride in our craftsmanship and the quality of our materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.